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1 - Special Covid-19

We have implemented very strict sanitary rules for the preparation of your orders in order to guarantee you all sanitary security.

 For deliveries, carriers are organized and adapt to the situation. Home delivery without signature is preferred.

We will make every effort to maintain delivery times on time. Considering the hygiene measures required and protective measures, it may be that the preparation and delivery time is longer than usual.  We are also at your disposal for your requests for deferred deliveries or reservations. We remain at your disposal to answer your questions and requests by email.

We invite you to take advantage of this period to rediscover the pleasure of making models, exploring the possibilities of our products and playing with the family. The handling is very favorable to learning and helps develop fine motor skills.

Take care of you.

2 - Delivery

We are shipping our produtcs in all European countries and the countries of the European Union, DOM TOM included.

We offer different modes of transport for your package:

  • home delivery, business, Post office, Pickup point, merchant relay point.
  • For mainland France only, shipping costs are FREE for orders over € 45 including tax.


We do our best to get you delivered as soon as possible.

3 - Delivery time

The delivery time in mainland France, Corsica and Monaco is 2 to 4 days.
For other countries, the deadline is about 4 to 10 days depending on the destination.

Packages are generally prepared within 2 working days after receipt of your payment.

If you are in a hurry and you have a reception deadline, please contact us and we will do our best to act as quick as possible.

4 - Shipping cost

Shipping costs include packaging, handling and postage. This price is calculated based on the weight of your order. When you put a product in the basket; the shipping costs update automatically which allows you to see immediately all of the costs of your order.

We advise you to group your purchases in a single order.

To find out the delivery costs to a destination, enter your delivery address, the shipping costs will be calculated automatically based on your address and the content of your basket.

5 - Track your package

We usually will provide you by email a link and / or a shipping reference that will allow you to track online the delivery of your package, depending on the carrier you have chosen.

In mainland France, we will provide you with a link to your package number so that you can track it. However, this tracking is not available for all countries.

6 - Shipping and returns

Shipping your package

Box dimensions are appropriate and your items are
properly protected.

Packages are generally dispatched within 2 to 3 days after receipt of payment. They are shipped with a tracking number and delivered without signature. Packages can also be shipped and delivered with signature. In the latter case, please contact us as this delivery method included additional costs. Whichever delivery method you choose, we will send you a link to track the progress of your package online.
    
Returns

The return conditions are described in our section of the General Terms of Sales. Returns must be made in their original and complete condition (packaging, accessory, manual). Returned products must be intact and without damage. Customers are in charge of the return costs.  Your package is shipped at your own risk.